This policy applies to purchases of Coastal Luxury AI Founding Partner membership, sold by Richard D. Ortiz (trading as Coastal Luxury AI).
30-day money-back guarantee
If you are not satisfied with your Founding Partner membership, you can request a full refund within 30 days of your order date. We will refund the payment in full, no explanation required. The guarantee applies to your initial purchase and to any renewal charge you contact us about within 30 days of that charge.
How to request a refund
Our order process is conducted by our online reseller Paddle.com, which handles refunds and billing support. You can request a refund in either of these ways:
- Visit paddle.net and look up your order using the email address you purchased with.
- Email us at hello@coastalluxuryai.com with the email address on the order, and we will arrange the refund with Paddle for you.
Refunds are returned to the original payment method. Your bank or card issuer usually posts the credit within 5–10 business days after Paddle processes it.
Cancelling your membership
Membership is a recurring monthly subscription and you may cancel at any time through your Paddle receipt or by emailing us. Cancelling stops future charges; you keep your partner listing and benefits until the end of the period you have already paid for. If you cancel within the 30-day guarantee window, you can also ask for that payment back in full.
Plan changes
If you change plans, the change takes effect immediately and the difference is prorated against your current billing period.
Payments to independent businesses
Money you pay directly to a restaurant, charter, rental manager, venue, or driver is not handled by us and is governed by that business's own deposit and cancellation terms. Tell us as early as possible if plans change and we will pass the request on for you.
See also our Terms of Service and Privacy Policy.