This policy applies to purchases of Coastal Luxury AI Founding Partner membership, sold by Richard D. Ortiz (trading as Coastal Luxury AI).
30-day money-back guarantee
If you are not satisfied with your Founding Partner membership, you can request a full refund within 30 days of your order date. We will refund the payment in full, no explanation required. The guarantee applies to your initial purchase and to any renewal charge you contact us about within 30 days of that charge.
How to request a refund
Coastal Luxury AI handles membership refund requests. New memberships use Stripe to process payments. You can request a refund as follows:
- For a historical Paddle purchase, visit paddle.net and look up the original order using its purchase email.
- Email us at hello@coastalluxuryai.com with the email address on the order, and we will arrange the refund through the processor used for that order. Do not email card details.
Refunds are returned to the original payment method. Your bank or card issuer usually posts the credit within 5–10 business days after the processor processes it.
Cancelling your membership
Membership is a recurring monthly subscription and you may cancel at any time through your membership billing page or by emailing us. Historical Paddle purchases can also be managed through their original receipt. Cancelling stops future charges; you keep your partner listing and benefits until the end of the period you have already paid for. If you cancel within the 30-day guarantee window, you can also ask for that payment back in full.
Plan changes
If you change plans, the change takes effect immediately and the difference is prorated against your current billing period.
Payments to independent businesses
Money you pay directly to a restaurant, charter, rental manager, venue, or driver is not handled by us and is governed by that business's own deposit and cancellation terms. Tell us as early as possible if plans change and we will pass the request on for you.
See also our Terms of Service and Privacy Policy.